Chromebook FAQs

I cannot download documents from my course in Bb

If you click a file link in your Bb course, nothing happens and the file cannot be downloaded nor viewed, you will need to do the following:

• Upgrade your Chromebook.
• Free up storage space in the Download folder.
  1. Check you Chromebook Download folder to see if you need to keep any of the files. If you do, upload the files to your One Drive associated with your York Office 365 account, or to CUNY Dropbox.
     Note: You can only add documents that are not part of Google Suite (e.g. Google Docs, Google Sheet, Google Slides). Instead, save the file as MS Word, MS PowerPoint, MS Excel or PDF.
  2. Remove some or all of the files in your Chromebook Download folder. You need to scroll down to the section on "Delete a File" on the linked web page to see the steps for deleting files.

How to get MS Office suite (e.g. Word, PowerPoint, Excel) on my Chromebook?

1. Go to the York college website, york.cuny.edu.
2. Under Current Students > Online Services, click on "e-mail/Office 365". Remember to use your York email credentials.
3. Click on the App Launcher button located on the upper-left hand side next to Outlook.
4. On the right-hand of the address bar, click on the icon to download the Office App.
   
5. Click "Install".
   

The app will automatically open to access the MS Office Suite.

Do not forget to pin your Office app to the Chromebook Shelf.

Keyboard Shortcuts

View the Chromebook Keyboard Shortcut to complete tasks quickly.