Important Information about NYCERS Services

Please note that although we are unable to accommodate walk-in service at this time, we are prepared to serve your needs via phone, and by appointment via ZOOM and in-person.

• If you were newly hired during the time of full remote work, you will be required to present your identification documents in person in order to maintain employment. We will be in contact to schedule a time to do so;
• Onboarding for all new hires will be by appointment. The appropriate HR team member will be in touch to schedule;
• Documents can still be uploaded to our Secure Document Portal (recommended).

Secure Document Portal