My Remote Access Services

Remote access from home or abroad is available to campus resources via VPN and remote desktop. Please be aware that to access Centrally hosted applications you can go directly to those applications via the web with no need to connect to your work computer.

LinkedIn Learning offers high-quality comprehensive instructional videos for a diverse range of applications including Adobe Creative Suite and Office 365 suite such as Word, Excel, PowerPoint, OneNote, SPSS, EndNote, etc. Content covers a wide range of subjects including "soft skills", coding, leadership development, business writing, creativity and many others.

Outlook app for iOS and Android directions for students

How to install and use Global Protect VPN Clients

Welcome to the York College YConnect Online System.

Microsoft Multi-factor Authentication (MFA) provides additional privacy protection and security to Microsoft Office 365 accounts.

The following applications and services are most widely used by students across The City University of New York.

The CUNY IT Help customer service portal

CUNY IT Help provides students, faculty and staff with easy, free text search access to over 1500 articles from the CUNY and CIS-managed technology websites copied to the ServiceNow knowledge repository. To date, we have published the essential how-to instructions, FAQs, policies, forms and reference materials for the following CUNY-wide applications and services:

• Accessibility
• Blackboard
• CUNY Alert
• CUNY Login
• CUNYfirst
• DegreeWorks
• Distance Learning
• Dropbox
• Everbridge Health Screening app
• FACTS
• Global Search
• Information Security
• MS Office 365 for Education
• MyInfo
• Remote Work
• Schedule Builder
• Virtual Desktop (VDI)
• Zoom

CUNY IT Help also has recent CIS Service Desk planned maintenance and service disruption messages in the Enterprise Service Desk Announcements space. In the coming months, CIS will transition from the CUNY website to CUNY IT Help as the primary source for technical help and reference information as well as service disruption messages for enterprise (CUNY-wide) applications and services You are, of course, encouraged to explore CUNY IT Help—we would like your feedback, particularly first impressions regarding ease of use and the ability to find the information you seek. If you prefer a live demonstration before exploring CUNY IT Help, look for a separate invitation from me to attend a CUNY IT Help meeting where you can learn more about CUNY IT Help and how the CIS Service Desk plans to integrate it within our support model.

Use Archibus to request Buildings and Grounds and Facility Services - use your CUNYfirst login

Archibus Manual

Whenever there is a CUNY affiliate email in Blackboard, it does not get updated. Please follow the steps below to update your email in Blackboard (ONLY):

• Sign into Blackboard
• Go to the Tools section
• Select Update Email (see screenshot below)
• Confirm your email then click Submit

Resource on MFA

Access to all Zoom support options

For more specific information on VPN and Remote Access

Use this to access call forwarding features remotely

Learn all about teams - Use @login.cuny.edu to login

Step by step instructions on installing Microsoft Teams on your computer

York College CUNYfirst Support

Useful information on help with common Outlook issues

How to Use Cardinal Print Webprint?

Go to https://cprint.york.cuny.edu

Please be aware that after using the steps below, you will need to log in to the actual Ricoh copier in order to release your print job. You can send jobs to the copier this way but they will not be released until you log in to the copier.

Enter your username and password, and then click Log in.

Once login, click Web Print.

Click Submit a Job.

Select the print queue and then click Print Options and Account Selections.

Click Upload Documents.

Click Upload from Computer.

Find and select the document you want to print and then click Open.

Click Upload & Complete.

At this point your job already went to Ricoh MFD (copier/Multi Function Device,) and held on the queue there. You need to login to Ricoh to release your jobs.

Approved Alternatives: How to Transcribe & Summarize Meetings

Microsoft Teams (Transcription + Copilot Summaries)

A. Turn on Transcription during a Meeting

1. Join or start your Teams meeting
2. Select More actions (•••) in the toolbar
3. Choose Record and transcribe → Start transcription
4. Confirm language if prompted
5. Participants will be notified that transcription is active

👉 What happens:

• A live transcript appears in real-time
• Speaker names and timestamps are captured
• Transcript is saved and available after the meeting

B. Generate AI Summaries with Copilot

(Requires Copilot or Teams Premium depending on configuration)

1. Start or join a Teams meeting
2. Select Copilot in the meeting toolbar
3. Ensure transcription is turned on (required for full summaries)
4. Let Copilot run during the meeting

👉 What Copilot automatically provides:

• Key discussion points
• Decisions made
• Action items with ownership
• Post-meeting recap summaries

👉 You can also ask during the meeting:

• “Summarize the meeting so far”
• “What decisions have been made?”

C. After the Meeting

• Go to the Recap tab in Teams
• Access:

Zoom (AI Companion + Transcription)

A. Enable AI Companion (Meeting Summaries)

1. Sign in to Zoom
2. Go to Settings → AI Companion
3. Turn on Meeting Summary with AI Companion
4. (Optional) Enable:

B. Turn On AI Companion During a Meeting

1. Start your Zoom meeting
2. Select AI Companion in the toolbar
3. Confirm activation

👉 What happens:

• Meeting summary generation begins
• Participants are notified AI is active

C. Enable Transcription

1. Ensure Cloud Recording is enabled in Zoom settings
2. Turn on Create audio transcript
3. During the meeting:

👉 What you get:

• Real-time captions
• Full transcript after the meeting
• Searchable meeting record

D. After the Meeting

• Zoom automatically generates a meeting summary
• Summary is emailed to the meeting owner for review
• You can:

Best Practices