Service Delivery Unit

The Service Delivery Unit is the IT technology fulfillment center. We support technology incidents, requests, and inquiries for the entire York campus community of students, faculty, and staff. Our Call Center Command Bridge located on the second floor of the Academic Core building is responsible for handling all inbound calls to our technology line on ext. 5311. We are here to help you with all your technology needs. Our walk-up assistance Service Desk located in the Library on the 3rd-floor room 3G01 is the main location for face to face support. Review all the content on this website for information of many of our services and how to get them.

Mission Statement

The mission of the York College IT Help Desk is to provide exceptional customer service in handling service requests, information inquiries, systems use assistance, troubleshooting, problem escalation and resolution, and client advocacy.

Goals

  • Provide a professional customer service experience and client satisfaction in all cases
  • Identify and recommend operational improvements to enhance client experience in accessing support services and improve time to resolution
  • Identify areas of recurring problems for corrective action and problem avoidance
  • Escalate problems appropriately to minimize time to resolution
  • Advocate on behalf of clients for improvements to systems, services, and procedures that will enhance the College’s Technology environment.